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Ordering FAQ

Are the licenses permanent?

Yes they are. License keys are permanent and will never expire (unless you purchased a discounted temporary license key).

Every purchase includes 1 year of maintenance (free upgrades and  basic email support).

 

Can I reinstall the program when I change my PC?
Yes. You can reinstall the program without any problems. In order to reinstall please do the following steps:

  • Uninstall IP Video System Design Tool on your old computer
  • Install the IP Video System Design Tool on your new computer
  • Launch the program and enter your license key

Can I install the program on my laptop (home PC) as well?
Yes. 1 license allows to install the program on your main PC + your laptop (or home PC). But you shouldn’t use both instances simultaneously.

 

What is the difference between Basic and Pro licenses?

In addition to the Basic version the Pro version allows to:

  • import vector drawings in AutoCAD format (.dwg, .dxf files)
  • import user 3D models in Collada format (.dae files)
  • walls limit camera zones
  • there is an additional DVR View window
  • tilted surfaces are supported

 

Are the new version upgrades paid?
There may be charges for  upgrades for those who ordered more than 12 months ago. However even paid upgrades are offered with significant discounts.

 

What will happen after I place my order online?
The license key is sent automatically by e-mail when your order is verified by our e-commerce provider.

 

When will I receive my license key?
Usually within 5 minutes. If you’ve paid by Credit/Debit card and haven’t received your license key during 24 hours please contact us.

 

Is my order secure?
Yes. PayPro Global [250 The East Mall, Suite 1117 Toronto, Ontario, Canada M9B 6L3]
is under contract with JVSG to process online orders and collect payments for our products.

PayPro provides a trusted order processing service to thousands of software vendors worldwide.

PayPro is PCI DSS Certified (Payment Card Industry Data Security Standard). PCI DSS is the most important security standard for the card payment industry. All transactions are made using a SSL connection (128 bytes) provided by Thawte. The data sent from your browser to PayPro servers is always encrypted. PayPro servers are certified McAfee Secure and scanned periodically by ScanAlert for known vulnerabilities.

Avangate BV [Prins Hendriklaan 26 II, 1075 BD Amsterdam, The Netherlands] is PCI DSS and BBB certified.

 

Can I order IP Video System Design Tool from a local reseller?
Sure. Please find a list of resellers at JVSG Local Resellers page.

 

How will you deliver my product?

Usually, our software products are delivered electronically.
You will receive your license key as well as you can download the software from our web-site.
There is an option to order a backup CD as well.

What payment options do you offer?

  • Visa, Visa Electron, MasterCard, Maestro, American Express, Solo, Discover, JCB, Local credit/debit cards
  • Purchase Orders, ACH, Wire Transfer,
  • PayPal,  Boleto Bancário,  iDeal, Paysafecard, WebMoney, Yandex.Money, Alipay, Giropay, QIWI Wallet
  • Fax order, phone order (24/7), Check, cash

How can I pay by wire transfer?
Our e-commerce provider generates an Invoice. You pay the Invoice from your bank.

 

What currencies do you accept?
Our e-commerce providers support most of currencies.

 

Do you provide discounts?
Sometimes. The complete list of discount options is here.

 

Do you provide money back guarantee?
We provide all our customers with a 30-day Money-Back Guarantee.The terms of this money-back policy are: A money-back (refund) is provided only within 30 days after the date of purchase (no money-back can be claimed after these 30 days). Customers must request technical support before submitting a refund request and follow the instructions given by the support team in order to make the product operate correctly. There is one money-back procedure for each customer and we do not provide repeated money-backs to the same customer to prevent misuse of this policy.

I need a written quote issued in my company name.
Please go to our order page, click Buy, fill the form and press Get Quote button.

How will I receive my invoice?
You will get your invoice from PayPro by email.
For all the purchase questions please contact PayPro Global by phone, fax, or email.
Phone: + 1-866-933-4313(toll free), +1-646-873-6857(international)
Fax:   + 1-866-724-3925(toll free), + 1-416-981-7818(international)

Purchasing department asks me for TIN number or W-9/W-8BEN form. Do you have one?
Because we sell software via PayProGlobal, you need their TIN/business  number. TIN of PayPro Global is: 858412554RT0001

You can download W-8BEN form from here: W8BEN.

 

Is EU VAT tax included in the price for customers from EU?

No, VAT tax isn’t included. All European customers are asked to provide their valid VAT ID number. In case if you provide your VAT ID then no EU VAT charge will be added to the order.

 

Your e-commerce provider doesn’t accept my card.  Do you have any alternative payment processors?
Yes. In case if your card is valid, but rejected by our e-commerce provider, you can use our European payment processor: Avangate BV from Netherlands. Purchase links:   Basic version, Pro version.

 

How can we become an authorized reseller?

Simply send your request to us. We’re really interested in new partners.

I have received a registration number. What should I do?
You should start the software and enter your Registration Name and License Key(Serial Number)
in the corresponding fields. In case if you already have entered a temporary license key,please go to

Menu/?/About and click Enter New License Key button.
It is recommended to use “copy and paste” functions (Ctrl-C Ctrl-V) to copy exact registration name and serial number.

Please make sure you entering your license key in the software you have purchased. Serial numbers for IP Video System Design Tool version 6.x are not compatible with license keys for IP Video System Design Tool version 7 and vice-versa.

Video Tutorials: How to enter license key into version 7 or 8 (version 6).

Version 6 can be downloaded from here.

How can I enter a new license key when upgrading from Basic to Pro version?

Please launch the program, go to menu/?/About and click “Enter New License Key” button.

 

IP Video System Design Tool